Frequently asked questions

Make sure you have the most updated version!

How do I set my daily and/or weekly target?

1. Click the "Settings" icon (three vertical lines) at the bottom left of the Drink Tracker

2. Use the '-' and '+' signs to change your planned drink target amount for a specific date

3. Click "Update" at the top right of the target settings page to save those changes

How do I add a drink?

1. Click "Log Your Drink" on the Drink Tracker

2. Tap the date on the popup to edit (if necessary)

3. Add or remove drinks using the '-' and '+' buttons

4. Click Submit

How do I edit a previous drink log?

1. Click on the day/date that you would like to edit

2. Click the blue "Edit" button that displays at the bottom of the Drink Tracker

3. Make the necessary changes and submit

How do I delete a previous drink log?

1. Click on the "Insights" button in the bottom left corner of the Drink Tracker

2. Click the clock icon in the top right corner to bring up the "History" section

3. Swipe left on the drink log entry to delete

How do I toggle between the calendar and chart views?

1. Click the drop-down menu at the top of the Drink Tracker

2. Select the view that you would like enable

3. The app will remember your choice for you until you change it!

How do I view my monthly or weekly stats?

1. Click on the "Insights" button at the bottom left of the Drink Tracker

2. Here you can view your current week and/or month as well as previous weeks and/or months. You can also view an analysis of your drinking habits for the displayed time-period at the bottom of the "Insights" page.

We’re sorry to see you go, but we want to make sure it’s easy if you need to cancel. The steps depend on how you originally subscribed:

If you subscribed through the App Store (iOS):

Go to your iPhone’s Settings > Tap your name > Subscriptions > Select Reframe > Tap Cancel Subscription.

If you subscribed through Google Play (Android):

Open the Play Store > Tap your profile icon > Payments & subscriptions > Subscriptions > Select Reframe > Tap Cancel.

Can’t find your subscription through the App Store or Google Play?

That usually means you subscribed directly through Reframe, in that case:

Open the app > Go to the Me tab > Tap the Settings gear > Subscription > Tap Cancel Subscription.

Or, just reach out to us , we’re happy to take care of it for you on our end if your subscription is through Reframe.

A quick note: Deleting the app or not using it won’t cancel your subscription. You’ll need to cancel it manually using one of the methods above, please feel free to reach out to us if you have any questions.

Just a gentle reminder:

If you’re thinking about canceling, we recommend doing it a little before your renewal date to make sure everything processes smoothly. If you're unsure about when you're set to renew or need help canceling, don’t hesitate to reach out — we're always here for you and happy to help.

Reframe has recently incorporated the ability to sync some of your data across multiple devices, but not all of the features have multi-device support. This is because your data is stored locally on your device in an effort to ensure that your private information stays private!

Simply shake your phone, and you will see the Instabug popup. Report your issue there. Thank you!

Go to the “ME” tab in the bottom right corner; here you can find all of your stats, including your number of days since you began your alcohol-free or cutback journey.

Go to the “ME” tab in the bottom right corner; here you can find your Drink Tracker, where you can add, edit, or delete drinks, change your weekly target, and view your weekly or monthly drink intake.

1. Go to the “ME” tab in the bottom right corner.

2. Click on the “SETTINGS” icon in the top right corner.

3. Scroll down to “RESET PROGRESS.”

Here you can delete your Daily Task progress or change your program date!

1. Go to the “ME” tab in the bottom right corner.

2. Click on the “SETTINGS” icon in the top right corner.

3. Scroll down to “INFORMATION.”

4. Enter your AF / Cutback date and edit your other baseline information.

Yes, you can change tracks as you see fit!

1. Go to the “ME” tab in the bottom right corner.

2. Click on the “SETTINGS” icon in the top right corner.

3. Scroll down to “CHANGE TRACK.”

4. Click on “CHANGE TRACK.”

Please note that this change will not register until you open the app on the following day.

The forum is a safe space to anonymously share what you are going through! In order to ensure that everyone feels safe and supported, we have some guidelines on how to approach forum interactions.

1. Always make posts, comments, and other responses in a respectful manner that does not aim to attack, belittle, abuse, or intentionally trigger anyone else. You have every right to disagree with your fellow community members and share your personal perspective, however abusive and offensive posts and/or comments, links, or other materials will not be tolerated.

2. All posts should be professional and courteous in nature. Defamation, obscenities, racist remarks, or otherwise harmful and derogatory posts are subject to removal and the user posting the content risks losing their forum privileges.

3. The Reframe forum is moderated by an admin team: the team has the discretion to edit or remove any thread that they find violates the forum Policy & Etiquette Standards. If your post does not meet these standards, we will attempt to reach out to you and reiterate the forum policies. At this time you may be subject to permanent or temporary ban from the forum.

4. If you ever encounter a post or comment that you think violates these rules, please shake your device and report it to the Reframe team. (Alternately, you can email us at support@reframeapp.com)

You can find your Road Map at the top left corner of the “DAILY TASKS” page. All Road Map modules are locked until they are accessed through your Daily Tasks. We do this because the content is meant to be read in a specific order and in specific increments to help keep it all digestible.

As you continue to complete Daily Tasks, you will unlock more readings in your Road Map. Once you've unlocked them you can go back whenever you'd like to read them! You just cannot read ahead.

1. Head to “My Profile” page and click “Change Password.”

2. Check your email for the confirmation code (double check your spam folder!).

3. Input the confirmation code and enter a new password.

Spotted an unexpected charge?

Please reach out to us within 48 hours of the charge. If the subscription hasn’t been used, we’re usually able to issue a full refund, we don't want you to pay for something you don't use.

After 48 hours?

We’ll still do our best to support you. While we may not be able to offer a full refund, we’ll review the situation and try to provide a partial refund.

Recoins are awarded when you complete your Daily Tasks and can be used towards Courses, Challenges, Workshops, and more! You will currently earn 50 Recoins per day for completing your Daily Tasks, and we are working to expand the Recoin feature in the near future.

1. "Daily Tasks" tab - This tab is on the far left bottom of the screen. Here you can access your tasks for the day as well as the Road Map to see previously covered tasks. You can also access your current Challenge on this tab. This is where you should start each day!

2. "Toolkit" tab - This is the second tab from the left and has your craving tools, personal journal, meditations, mood log, stress log, goal tracker, and more!

3. "Discover" tab - This tab contains the schedule of Zoom meetings as well as the Courses, Challenges, Workshops and book club!

4. "Forum" tab - This is where you can connect with other community members, post your thoughts, and check in for updates from Reframe team members.

5. "Me" tab - This is the farthest tab to right, and it has all of your statistics about your journey, your Health Updates, and your drink tracker/log; additionally, your Settings can be found at the top left of this page by clicking the the gear-shaped icon.

SELF-HARM

• https://www.opencounseling.com/suicide-hotlines - A full list of hotlines based on COUNTRY

• https://suicidepreventionlifeline.org/ or 1-800-273-8255 - (INTERNATIONAL) (Press 1 for VETERANS)

ABUSE/ASSAULT

• RAINN National Sexual Assault Hotline 1-800-656-HOPE (4673) - (INTERNATIONAL)

• RAINN National Sexual Assault Hotline - https://hotline.rainn.org/online?_ga=2.162076924.171161089.1644271917-1620906049.1644271917

ONLINE PRIVATE CHAT

• https://www.thehotline.org/ - Call 800-799-7233 - (INTERNATIONAL)

SPECIALIZED HOTLINES

• www.alp.org The Audre Lorde Project- Call 1-178-596-0342 - (LGBTQIA+)

• The Trevor Project 1-866-488-7386 - (LGBTQIA+ Safe)

• The Trevor Project TEXT 67878 - (LGBTQIA+ Safe)

SELF HARM

• Suicide and Crisis Lifeline - 988

• Crisis Text Line (text HELLO to 741741) - (US)

ABUSE/ASSAULT

• www.loveisrespect.org National Dating Abuse Helpline - 1-866-331-9474 - (US)

• www.childhelp.org National Child Abuse Hotline/Childhelp - 1-800-4-A-CHILD (1-800-422-4453) - (US)

• www.futureswithoutviolence.org Futures Without Violence: The National Health Resource Center on Domestic Violence -Call 1-888-792-2873 (US)

VETERANS

• https://www.veteranscrisisline.net/get-help-now/chat/ - (US VETERANS)

• https://www.vets4warriors.com/contact/ 1-855-838-8255 - (US VETERANS)

SPECIALIZED HOTLINES

• www.translifeline.org Trans Lifeline - Call 877-565-8860 (US)

• www.wocninc.org Women of Color Network - Call 1-800-537-2238 - (US)

SELF HARM

• Shout Crisis Text Line – Text "SHOUT" to 85258 - (UK)

• YoungMinds Crisis Messenger – for people under 19, Text "YM" to 85258 (UK)

• Samaritans Call 116 123 - (UK)

• Men’s Advice Line - Call 0808 801 0327 (For Men in the UK)

ABUSE/ASSAULT

• https://www.nidirect.gov.uk/articles/domestic-and-sexual-abuse-helpline - Call 0808 802 1414 - (UK)

• victimsupport.org.uk - Call 0808 168 9111 - (UK)

• https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/live-chat - ONLINE PRIVATE CHAT - (UK)

• National Domestic Abuse Helpline - Call 0808 2000 247 - (UK)

• https://www.nationaldahelpline.org.uk/Chat-to-us-online - Online Live Chat - (UK)

SELF HARM

• Lifeline Call 13 11 14 - (AU)

• Lifeline Text 0477131114 - (AU)

• Beyond Blue Call 1300 224 636 - (AU)

• Samaritans - Text 135 247 - (AU)

ABUSE/ASSAULT

• Domestic Violence Line - Call 1800 656 463 - (AU)

• Safe Steps Family Violence Response Center - 1800 015 188, available 24/7, or (03) 9322 3555 - (AU)

• The National Sexual Assault, Family & Domestic Violence Counselling Line - Call 1800RESPECT, or 1800 737 732 - (AU)